privacy Policy

Chapel & York and its associates (‘we’) gather and process your personal information in accordance with this privacy notice and in compliance with the relevant data protection regulation and law. This notice provides you with the necessary information regarding your rights and obligations, and explains how, why and when we collect and process your personal data.

Chapel & York Limited registered office is at Unit 12, Ladycross Business Park, Hollow Lane, Dormansland, Surrey, RH7 6PB and we are a company registered in England and Wales under company number 03433025. VAT number: GB287402586. We are registered on the Information Commissioner’s Office Register of Data Controllers under registration number Z8296460, and act as a data controller and data processor.

Our contact details are datacompliance@chapel-york.com.

This Privacy Policy applies to visitors to our website, clients, suppliers, employees, Donors, Trustees, Directors and Officers. Refer to our Terms and Conditions if you contract with us for our services.

Our site may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.

Dependent upon the nature of your contact with Chapel & York and its associates, we may process different types of personal data in different ways. We will only process your personal information to meet our legal, statutory and contractual obligations and to provide you with our services. We will never collect any unnecessary personal data from you and do not process your information in any way, other than already specified in this notice. Depending on the use of our site, we may collect some of all of the following personal data:

We collect information, when you write to us, telephone us, visit our website, contact us via social media or email; third party websites (we are not responsible for their websites); business cards; visit our premises; online forms; email forms for set ups and starters; third party software such as Eventbrite.

Chapel & York and its associates takes your privacy very seriously and will never disclose, share or sell your data without your consent, unless required to do so by law. We only retain your data for as long as is necessary and for the purposes specified in this notice. Where you have consented to us providing you with promotional offers and marketing, you are free to withdraw consent at any time.

Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:

You have the right to access any personal information that Chapel & York and its associates processes about you and to request information about:

If you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct and/or complete the information and we will strive to update/correct it as quickly as possible; unless there is a valid reason for not doing so, at which point you will be notified.

You also have the right to request erasure of your personal data or to restrict processing in accordance with data protection laws, as well as to object to any direct marketing from us and to be informed about any automated decision-making that we use.

If we receive a request from you to exercise any of the above rights, we may ask you to verify your identity before acting on the relevant request; this is to ensure that your data is protected and kept secure.

If you wish to make a request for information, please contact datacompliance@chapel-york.com and ask for a Subject Access Request Form.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions. We will ensure that your information is not subsequently shared further by these third parties without our agreement. We shall not share your personal data with any third parties for marketing purposes without your express consent.

We shall however, share your personal data with third parties, for the following reasons:

Where possible we aim to ensure that any third party with whom we share personal data is based within the United Kingdom or the European Economic Area (EEA). In some instances, as part of our agreed contractual relationship with you, we may undertake an international transfer of information to a third party outside of the EEA.

Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

Chapel & York takes your privacy seriously and we take every reasonable measure and precaution to protect and secure your personal data.

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed (for example anti-virus solutions, policies, procedures, employee training). In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Chapel & York only ever retains personal information for as long as is necessary and we have strict review and retention policies in place to meet these obligations. We are required under UK tax law to keep your basic personal data (name, address, contact details) for a minimum of 6 years after which time it will be destroyed.

Where you have consented to us using your details for direct marketing, we will keep such data until you notify us otherwise and/or withdraw your consent.

You are not obligated to provide your personal information to Chapel & York and its associates, however, as this information is required for us to provide you with our services, we will not be able to offer some our products or services without it.

A cookie is a small file that is put on your computer. This file identifies specific information about your visits to the site. Cookies can only be read, and therefore used, by our web servers. Our cookies do not save or store any personal information as such; they take the form of a unique numerical identifier that enables a computer, but not an individual, to be recognised. Cookies do not detect and cannot access any information you may have on your computer.

Persistent cookies

A persistent cookie remembers your computer and, by doing so, allows us to identify specific information about your visits to the site.

We use Google Analytics to assess your experience on our website by storing a non-intrusive persistent cookie on your browser. This tool gathers anonymous data, which we use to continually improve our online services and information.

From time to time we also use other third party behavioural advertising and remarketing cookies – we can provide information on these if required.

You may set up your browser to reject these cookies – consult the help menu of your browser for details. If you block the use of cookies, you may not be able to use some of the features on our site.

You have the right to ask for a copy of any of your personal data held by us (where such data is held). Under the GDPR, no fee is payable and we will provide any and all information in response to your request free of charge. However, we reserve the right to charge a fee in the case of persistent or onerous requests. Please contact us for more details at the address below. See Subject Access Request Procedure.

If you have any questions about our site or this Privacy Policy, please contact us by email at datacompliance@chapel-york.com, by telephone on +44 (0)203 597 3027, or by post at Unit 12, Ladycross Business Park, Hollow Lane, Lingfield, Surrey, RH7 6PB. Please ensure that your query is clear, particularly if it is a request for information about the data we hold about you.

We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on our site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of our site following the alterations. We recommend that you check this page regularly to keep up-to-date.

Chapel & York and its associates only processes your personal information in compliance with this privacy notice and in accordance with the relevant data protection laws. If, however you wish to raise a complaint regarding the processing of your personal data or are unsatisfied with how we have handled your information, you have the right to lodge a complaint with the supervisory authority.

Chapel & York Limited
Data Compliance
Unit 12, Ladycross Business Park
Hollow Lane
Lingfield
Surrey RH7 6PB

Telephone: +44 (0)203 597 3027

Email: datacompliance@chapel-york.com

THIS PRIVACY POLICY WAS UPDATED 2 AUGUST 2023