Chapel & York Limited:  Terms and Conditions – Seminars & Workshops, Publications and Website

Seminars & Workshops

How to book
Simply book online at www.chapel-york.com
By email at research@chapel-york.com or
By Telephone on +44 (0) 1342 871913
Subject to availability, your place will be confirmed within 7 days of booking. If you do not receive confirmation within 14 days of booking, please contact us at +44 (0) 1342 871913

Payment
Payment must be made in full no later than 14 working days prior to the start of the seminar/workshop. We reserve the right to re-allocate the course place to another delegate if fees are not paid in time.
PLEASE NOTE: For overseas bookings, payment in full must be received before your booking can be confirmed.

Transferring courses
The following charges will apply if you wish to transfer your bookings to a later course date:

• At any stage after confirmation is received – 10% administration charge
• 14 working days prior to the event – 25%
• 7 working days prior to the event – 50%
• 3 working days prior to the event – 75%

This option only applies to delegates wishing to transfer to a different date on the same course. The option to transfer delegates can only be used once, after which any movement will be considered a cancellation and any outstanding invoices will remain due irrespective of the number of working days’ notice given for the cancellation.

Substituting delegates
If you wish to transfer a place on a course to another delegate the first change is free and thereafter there will be a 10% administration charge.

Cancelling courses
If you cancel
The following charges will apply if you wish to cancel a course:
21+ working days prior to the event – 10%
1-20 working days prior to the event – 100%
Non attendance on the day – 100%
In exceptional circumstances, this fee may be waived at the discretion of Chapel & York. In such circumstances, write to the Research Manager giving full details of why you were unable to attend enclosing any supporting documentation e.g. a doctor’s note.

Cancellations must be received in writing addressed to Chapel & York Limited, PO Box 50, Lingfield, Surrey, RH7 6FT, via email to research@chapel-york.com or by telephone +44 (0) 1342 871913. All booking details including organisation name, booking and delegate contact details and invoice number must be quoted.

If Chapel & York cancel
Occasionally Chapel & York may have to cancel or postpone a course if we have fewer than the minimum required bookings. We try to give at least 2 weeks’ notice. If this happens we will refund your course fee or transfer the booking to another date, whichever is best for you. We are sorry that we are not able to refund travel or accommodation expenses.

Data Protection
Chapel & York complies with the Data Protection Act 1998 in the collection and processing of personal information. We will use the information you provide when booking and additional information you may provide in future, for administering our workshops and seminars. We will not disclose this information to any other person or organisation, except in connection with the above purposes. All course participants are provided with a list of their co-participants’ names and organisations, but no further details are disclosed.

Specific requirements
When you make your booking you will be asked if you have any dietary or specific requirements.

Force Majeure
Chapel & York reserves the right to cancel these Terms and Conditions if it is prevented from or delayed in the carrying on of its business due to circumstances beyond the reasonable control of Chapel & York including, without limitation, acts of God, governmental actions, war or national emergency, acts of terrorism, protests, riot, civil commotion, fire, explosion, flood, epidemic, lock-outs, strikes or other labour disputes or restraints or delays affecting carriers or inability or delay in obtaining supplies or adequate or suitable materials.

Content and Materials
Whilst all reasonable efforts are made to ensure that any information and commentary are accurate and up-to-date, Chapel & York can accept no legal liability in respect of any inaccuracy or incompleteness in such information.

-- oo -- 

Publications

Publication prices
Chapel & York reserves the right to amend prices where necessary.

Advanced orders
If the product is out of stock or has not yet been published, Chapel & York will keep your order on file and process it as soon as the book becomes available.

Overseas orders
Orders from outside the UK can be made online or by phone and can be paid by credit card.  Orders can also be faxed to +44 (0) 1342 871911 or made in writing and sent to Chapel & York Limited, PO Box 50, Lingfield, Surrey, RH7 6FT, United Kingdom.

Chapel & York will invoice you on a pro-forma basis, with the appropriate overseas postage charge added. The books will be sent as soon as payment is received in one of the following ways:

• Credit card
• Sterling cheque drawn on UK bank
• Sterling bank draft drawn on UK bank

Cheques should be payable to Chapel and York Limited
For overseas orders delivery times are dependent on the final destination but we are willing to give estimated timings on request.

Refunds and exchanges
If you are not completely satisfied with your order for any reason, return it to us in saleable condition within 14 days and we will either credit your account or refund the full cost of the order.  Postage is non refundable.

-- oo -- 

Website

English Law shall apply to these Terms and Conditions.
Updated May 2010